How can we help?

Nothing. HelloKiwi is free – the app and your account alike.

On iPhone and iPad with iOS or iPadOS 18.5 or later. For Android smartphones and tablets with Android 8 or later, HelloKiwi is coming soon to Google Play.

German, English, French, Spanish, Italian, Dutch and Portuguese.

When you first open HelloKiwi, it creates a sample trip for you to try out, with destinations, flights, expenses, tasks and a packing list. You can edit or delete it.

19 – for example City trip, Beach vacation, Sailing trip, Ski trip, Camping, Campervan trip, Hiking & Trekking, Traveling with a dog, Traveling with kids or Accessible travel. Among other things, the trip type determines which packing suggestions you get.

You can use HelloKiwi without an account, too – your trips then stay on your device. To share trips with others and sync between your devices, you need a free account. With an account you can:

• sync your trips between your devices
• share trips and invite travel buddies
• back up your data on our servers
• export your data

You must be at least 16 years old to create an account.

With Apple, with Google, with your email address or with a passkey. If you choose email, we send you a 6-digit code that is valid for 10 minutes. No password needed. Passkeys work on Android 9 and later.

It usually arrives within a few seconds. If not, check your spam folder. The code comes from noreply@hellokiwi.app. You can request a new code after 60 seconds. If it still doesn’t arrive, get in touch with us.

Easy: sign in on your new device with the same account, and your trips will sync – even when switching between iPhone and Android.

Open the trip and tap “Invite someone” in the “Sharing” section. Then send the link, for example by messenger or email. Each invitation is for one person – for several travel buddies, create several invitations. As soon as someone wants to join, you confirm it. Only the trip owner can invite people, and everyone needs an account.

14 days. After that, simply send a new link.

After installing, open the invitation link again or enter the code under “Enter invitation code”. Sign in – and your request to join goes to the trip owner.

Yes. Mixed groups are fully supported: everyone sees the same plan, whatever their device. The Android app is coming soon to Google Play.

Everyone on the trip can edit it fully. Only the owner can:

• invite more people
• remove members
• hand the trip over to someone else
• delete the trip

Your name and email address. All members of a trip see each other’s name and email address – so everyone knows who’s planning along.

Yes – that’s exactly what HelloKiwi is made for. Every trip has a settlement currency, which you can change at any time. Simply enter individual expenses like dinner or a taxi in their own currency. HelloKiwi fetches the exchange rate for the day of the expense automatically and converts everything into the settlement currency. So “Who pays whom?” works perfectly, even on trips through several countries.

In your trip’s “Who pays whom?” settlement.

Equally, by percentage or by fixed amounts. You can include or exclude individual travel buddies, and an expense can also be paid by several people.

From ready-made suggestions for your trip type. If you’d like suggestions tailored to your destination and travel dates, use the AI packing assistant.

Tap “Report content” on the item. Your note reaches us directly, and helps us keep improving the suggestions.

Yes. Everything is stored on your device, so you can keep going without a connection. As soon as you’re back online, everything syncs, and weather, flight data, suggestions and the AI assistant are up to date again.

Automatically: when your devices are online and signed in with the same account, HelloKiwi syncs all changes – including those made by your travel buddies.

On your device and – with an account – on our servers in the EU. You’ll find the details in our Privacy Policy.

Yes. With an account, go to Settings → Account → “Export my data” to get a copy of all your data at any time.

Right in the app under Settings → Account → “Delete account and server data”. Everything else, including how to do it without the app, is on legal.hellokiwi.app.

In a few places we show affiliate links to products and offers that we think improve your trip planning and make a great addition to it – for example travel gear on Amazon, tours on Viator, transfers with GetTransfer or eSIMs from Airalo. In the app, you’ll recognize them by the label “Affiliate link”.